Manhattan OMS and SFCC Integration for aFashion Brand

Context

From March to September 2022, before founding Doctor Project, I worked as Senior Business Analyst inside the Digital Factory of an international fashion brand. The program was the integration of Manhattan as order management system, for markets in Europe, South America and Asia, with four technical partners working in parallel.

The challenge

An order looks simple from the customer's side: click, pay, receive. Behind it, the storefront, the middleware, the OMS and the warehouse each have to agree on what that order is, how it was paid and how it ships. Brazil added its own instant payment method, which the brand had never integrated before.

With partners on three continents, the risk was less a technical bug than a gap between two teams who each thought the other one owned a step.

What we did

• Delivered the flow mappings from Salesforce Commerce Cloud through Azure to the OMS and the WMS.
• Ran end-to-end and acceptance tests across payment and delivery modes, from Klarna, PayPal and Amex to the main French carriers.
• Designed and integrated the Pix payment flow for Brazil end to end, the first integration of its kind for the brand.
• Coordinated the brand's technical teams, the integrator and the payment and logistics partners across three continents.
• Worked on the redesign of the web and in-store tablet checkout.

The lesson I took into my product data work: integration problems are rarely in the code. They live in the handovers, where each team assumes the other one owns the step. For how order and warehouse systems drift apart, see ERP and WMS integration problems.