About the project
Context
In 2021 and 2022, before founding Doctor Project, I worked as e-commerce project manager inside an integrator agency, on the Akeneo PIM and Magento 2 implementation for two retail banners of a French department-store group, one of them a watch and accessories retailer.
The Challenge
The challenge
The environment had many partners: the agency's development team, technical integrators, and the ERP, CRM and loyalty providers, each with their own planning. On the client side, the business teams were about to work with a PIM for the first time. A new tool is easy to install. A new way of describing products is harder to adopt.
HOW WE FIX ISSUES
What we did
- Coordinated the agency developers, the technical integrators and the client's business teams through the Magento 2 implementation.
- Framed the ETL, ERP, CRM and loyalty integrations with each provider: data flows, mapping rules and acceptance criteria.
- Ran acceptance testing workshops and trained the business teams on data modeling and Akeneo good practices.
- Set up the steering: weekly follow-up, steering committees, progress reporting and corrective action plans.
The training was the part that lasted. When a team understands why a product family exists, it keeps the catalog clean long after the project team has left. For what a well-run PIM project looks like from the client side, see how to manage a PIM project without losing control.
The Toolbox
Technology Stack
Akeneo
Magento
