E-commerce Maintenance Handover for aHome Linen Brand

A premium home linen e-shop changing maintenance partners

Before founding Doctor Project, while managing several e-commerce projects through an agency partner, I took over the transition of a premium French home linen brand's online shop to a new maintenance contract.

Changing the engine without stopping the car

A maintenance contract changing hands is a quiet risk. There are open tickets, decisions nobody wrote down, and data that only one team knows how to move. Meanwhile, customers have to keep buying as if nothing was happening behind the scenes.

Ticket triage, partner handover and data transfer

I prioritized the open tickets so the new team started with what mattered, organized the handover sessions between the outgoing and incoming partners, and coordinated the data transfer so the shop kept running during the switch.

Nothing spectacular to show on the front end, and that was the point: customers should never notice the engine being changed. Most of the work is documentation, which is why vague specifications are so expensive later.